Alterations Customer Experience Specialist

David; Phoenix (AZ); On-site; USD 27,000 - 36,000; Full time

Job summary

David’s Bridal is seeking an Alterations Customer Service Representative (CSR) to deliver an exceptional guest experience in the alterations department. You will welcome customers, manage appointments, and support tasks such as pressing, steaming, and ensuring items are ready for pickup.

The role emphasizes five-star service, problem-solving over the phone and in person, and collaboration with the Alterations Manager to resolve issues and promote alterations options.

Qualifications

• High school diploma or equivalent degree.
• 1-2 years prior retail experience in apparel or specialty store.
• Prior sewing experience is helpful.
• Prior experience with computerized POS system.

Responsibilities

• Welcome all customers with genuine, friendly enthusiasm over phone, chat and in person.
• Use all systems to manage customer flow to deliver five-star service.
• Meet service vows: Prepare, Welcome, Meet Needs & Be There for all customers.
• Escalate customer issues to Alterations Manager when unresolved.
• Explain how alterations can enhance the dress for events and upsell services.
• Promote alterations services and personalization options.
• Maintain store standards for a flawless shopping experience.
• Assist customers with appointments and escort to alterations.
• Press, steam, and spot clean merchandise as needed.
• Ensure garments are inspected for quality before delivery.
• Build long-term relationships to exceed customer satisfaction.
• Assist inventory with special orders and pickups.

Skills

Customer service

Communication skills

Problem solving

Phone skills

Conflict resolution

Education

High school diploma or equivalent degree

1-2 years retail experience

Prior sewing experience helpful

POS system experience

Tools

POS system

Job description

David’s Bridal is seeking an Alterations Customer Service Representative (CSR) to deliver an exceptional guest experience in the alterations department. You will welcome customers, manage appointments, and support tasks such as pressing, steaming, and ensuring items are ready for pickup.

The role emphasizes five-star service, problem-solving over the phone and in person, and collaboration with the Alterations Manager to resolve issues and promote alterations options.