Alterations Customer Experience Specialist

David; Fayetteville (NC); On-site; USD 17,000 - 22,000; Full time

Job summary

David's Bridal is seeking an Alterations Customer Service Representative (CSR) to deliver a five-star guest experience in-store. You will welcome customers, schedule appointments, answer phones, press garments, and ensure items are ready for pickup, reporting to the Store Manager.

This role requires friendly, clear communication, problem solving, and proficiency with POS systems. Prior retail experience and some sewing skills are helpful to advise on alterations and promote services.

Qualifications

• High school diploma or equivalent required.
• 1-2 years prior retail experience in apparel or specialty store environment.
• Prior sewing experience is helpful.
• Prior experience with computerized POS (Point of Sale) system.

Responsibilities

• Welcome all customers with genuine, and friendly enthusiasm over the phone, virtual chats and in person.
• Use all systems to manage the customer flow to deliver five-star customer experience.
• Meet all service vows including, Prepare, Welcome, Meet Needs & Be There for all customers.
• Promote all alterations services and personalization options.
• Maintain store standards (clean, organized, promotional readiness, store recovery).
• Press, steam, and spot clean all merchandise.
• Follows quality control guidelines and inspects garments altered/steamed/pressed before delivery.

Skills

Customer service

Communication

Problem solving

Phone skills

Education

High school diploma or equivalent degree

Prior sewing experience is helpful

Prior experience with computerized POS system

Job description

David's Bridal is seeking an Alterations Customer Service Representative (CSR) to deliver a five-star guest experience in-store. You will welcome customers, schedule appointments, answer phones, press garments, and ensure items are ready for pickup, reporting to the Store Manager.

This role requires friendly, clear communication, problem solving, and proficiency with POS systems. Prior retail experience and some sewing skills are helpful to advise on alterations and promote services.