Alterations Customer Experience Specialist

David; Scottsdale (AZ); On-site; USD 30,000 - 42,000; Full time

Job summary

David’s Bridal is seeking an Alterations Customer Service Representative (CSR) to support our alterations department. You will welcome customers in person, over the phone or online, schedule appointments, press garments, and ensure items are ready for pickup, delivering an A+ customer experience.

The role reports to the Store Manager and involves teamwork, problem solving, maintaining store standards, handling transactions, and promoting alterations services to boost customer satisfaction and

Qualifications

• High school diploma or equivalent.
• 1-2 years prior retail experience in an apparel or specialty store environment.
• Prior sewing experience is helpful.
• Prior experience with computerized POS system.

Responsibilities

• Welcome all customers with genuine enthusiasm, over the phone, virtually and in person.
• Use all systems to manage customer flow and deliver five-star experience.
• Meet service vows and assist customers with emotional and practical needs.
• Escalate issues to Alterations Manager when necessary.
• Explain how alterations can enhance the dress for events and promote services.
• Maintain store standards and promotional readiness.
• Greet and escort customers to alterations for appointments.
• Press, steam, and spot-clean merchandise as required.
• Inspect garments to ensure pristine condition before delivery to customers.
• Support inventory by processing special orders and pickups.
• Process transactions accurately at the cash wrap.

Skills

Customer service

Communication skills

Problem solving

Multi-tasking

Education

High school diploma

1-2 years retail experience

Tools

POS system

Job description

David’s Bridal is seeking an Alterations Customer Service Representative (CSR) to support our alterations department. You will welcome customers in person, over the phone or online, schedule appointments, press garments, and ensure items are ready for pickup, delivering an A+ customer experience.

The role reports to the Store Manager and involves teamwork, problem solving, maintaining store standards, handling transactions, and promoting alterations services to boost customer satisfaction and