Alterations Customer Experience Specialist

David's Bridal; Indianapolis (IN); On-site; USD 17,000 - 25,000; Part time

Benefits offered by this job

Competitive Pay

Team Bonus

Get Paid Early

Dream Maker Discount

Vision Care

401K Program

Discounts for Identity TheftProtection

Discounts for Home Insurance

Discounts for Mobile

Job summary

David’s Bridal is seeking an Alterations Customer Service Representative (CSR) to deliver an A+ customer experience in the alterations department. The CSR greets customers, schedules appointments, answers phones, presses garments, and ensures ready-for-pickup items.

Reports to the Store Manager and collaborates with the alterations team. The role emphasizes friendly communication, problem solving, and ability to manage multiple customers while maintaining store standards and dress-code

Qualifications

• High school diploma or equivalent required.
• 1-2 years retail experience in apparel or specialty store preferred.
• Prior sewing experience helpful but not required.
• Experience with computerized POS system is preferred.

Responsibilities

• Welcome all customers with enthusiasm in person, over the phone, or virtual chats.
• Use store systems to manage customer flow and deliver five-star service.
• Meet service vows: Prepare, Welcome, Meet Needs, Be There for customers; complete operational checklists.
• Assist alterations clients and explain how alterations can enhance the dress outcome.
• Promote alterations services and personalization options.
• Keep alterations area clean, organized, and stocked for efficient service.

Skills

Customer Service

Phone Skills

Problem Solving

Communication

Education

High school diploma or equivalent

1-2 years retail experience

Prior sewing experience helpful

POS (Point of Sale) experience

Tools

POS System

Job description

David’s Bridal is seeking an Alterations Customer Service Representative (CSR) to deliver an A+ customer experience in the alterations department. The CSR greets customers, schedules appointments, answers phones, presses garments, and ensures ready-for-pickup items.

Reports to the Store Manager and collaborates with the alterations team. The role emphasizes friendly communication, problem solving, and ability to manage multiple customers while maintaining store standards and dress-code