Alterations Customer Experience Specialist

David; City of Rochester (NY); On-site; USD 32,000 - 42,000; Full time

Job summary

David’s Bridal is seeking an Alterations Customer Service Representative (CSR) to deliver an A+ customer experience. The role involves welcoming customers, scheduling and coordinating alterations, pressing garments, and ensuring items are ready for pickup.

The CSR reports to the Store Manager and collaborates with the alterations team to meet five-star service standards. Responsibilities include communicating effectively with customers across in-store, phone, and virtual channels, promoting

Qualifications

• High school diploma or equivalent.
• 1-2 years prior retail experience.
• Prior sewing experience is helpful.
• Experience with computerized POS system.

Responsibilities

• Welcome all customers in person, over the phone, and via virtual chats with friendly enthusiasm.
• Use store systems to manage customer flow and deliver five-star service.
• Escort alteration customers to appointments and maintain standards in alterations area.
• Press, steam, and inspect garments to ensure pristine condition before delivery to customer.
• Address customer issues and escalate to Alterations Manager when needed.

Skills

Customer service

Phone skills

Problem solving

Communication

Conflict resolution

Education

High school diploma or equivalent

1-2 years retail experience

Tools

Sewing experience

Computer POS system

Job description

David’s Bridal is seeking an Alterations Customer Service Representative (CSR) to deliver an A+ customer experience. The role involves welcoming customers, scheduling and coordinating alterations, pressing garments, and ensuring items are ready for pickup.

The CSR reports to the Store Manager and collaborates with the alterations team to meet five-star service standards. Responsibilities include communicating effectively with customers across in-store, phone, and virtual channels, promoting