Alterations Customer Experience Specialist

David's Bridal; Kennesaw (GA); On-site; USD 17,000 - 22,000; Part time

Benefits offered by this job

Team Bonus

Get Paid Early!

Dream Maker Discount

Vision Care

401K Program

Job summary

David’s Bridal is hiring an Alterations Customer Service Representative to deliver an exceptional in-store and virtual experience for customers seeking alterations or personalization on wedding and event garments.

The role reports to the Store Manager and involves welcoming customers, managing fittings, upselling alterations, and maintaining high store standards while collaborating with the Alterations team.

Qualifications

• High school diploma or equivalent required.
• 1-2 years retail experience in apparel or specialty store preferred.
• Prior sewing experience helpful.
• Experience with computerized POS system preferred.

Responsibilities

• Welcome all customers with genuine enthusiasm over phone, chat and in person.
• Manage customer flow using systems to deliver five-star experience.
• Meet service vows: Prepare, Welcome, Meet Needs & Be There for customers.
• Explain alterations' role to perfect the dress in event planning.
• Promote alterations services and personalization options.
• Maintain store standards for a flawless shopping experience.
• Escort alterations customers to appointments and assist with fittings.
• Press, steam, and spot clean merchandise; inspect garments for quality.
• Support inventory tasks and cash wrap operations with accuracy.

Skills

Customer service

Retail experience

Phone skills

POS system

Sewing experience

Education

High school diploma or equivalent

1-2 years retail experience in apparel or specialty store

Prior sewing experience helpful

Experience with computerized POS system

Tools

POS software

Job description

David’s Bridal is hiring an Alterations Customer Service Representative to deliver an exceptional in-store and virtual experience for customers seeking alterations or personalization on wedding and event garments.

The role reports to the Store Manager and involves welcoming customers, managing fittings, upselling alterations, and maintaining high store standards while collaborating with the Alterations team.