Alterations Concierge & Guest Experience Specialist

David's Bridal, Inc.; Florida; On-site; USD 28,000 - 40,000; Full time

Job summary

David's Bridal, Inc. is seeking an Alterations Customer Service Representative (CSR) to deliver a five-star customer experience in the alterations department.

You will welcome customers, book appointments, answer phones, press garments, and ensure items are ready for pickup while maintaining store standards. You will work closely with the Alterations team and Store Manager to solve problems, manage queues, upsell alterations services, and support inventory and checkout processes.

Qualifications

• High school diploma or equivalent.
• 1–2 years prior retail experience in apparel or specialty store environment.
• Prior sewing experience is helpful.
• Prior experience with computerized POS systems.

Responsibilities

• Welcome customers with enthusiasm in person, over the phone, and via chats where applicable.
• Use store systems to manage customer flow and ensure five-star service.
• Promote alterations services and ensure timely appointments and pickups.
• Press, steam, and inspect garments to ensure quality before delivery.
• Maintain clean, organized alterations area and assist managers as needed.

Skills

Customer service

Communication skills

Conflict resolution

Phone etiquette

Multitasking

Education

High school diploma

Retail experience

Sewing helpful

POS knowledge

Job description

David's Bridal, Inc. is seeking an Alterations Customer Service Representative (CSR) to deliver a five-star customer experience in the alterations department.

You will welcome customers, book appointments, answer phones, press garments, and ensure items are ready for pickup while maintaining store standards. You will work closely with the Alterations team and Store Manager to solve problems, manage queues, upsell alterations services, and support inventory and checkout processes.