Alterations Customer Experience Specialist

David; Louisville (KY); Vor Ort; USD 17.000 - 22.000; Vollzeit

Zusammenfassung

David’s Bridal is seeking an Alterations Customer Service Representative to deliver an exceptional in-store experience. You will welcome customers, answer phones, schedule appointments, and assist with alterations such as pressing and steaming garments.

You’ll maintain the store’s standards and support checkout while building loyal customer relationships. You will work under the Alterations Manager to resolve customer issues, promote services, and ensure garments pass quality checks before

Qualifikationen

• High school diploma or equivalent.
• 1–2 years retail experience in apparel or specialty store.
• Prior sewing experience is helpful.
• Prior experience with computerized POS (Point of Sale) system.

Aufgaben

• Welcome customers in person, over the phone, and via chats with friendly enthusiasm.
• Manage customer flow to deliver a five-star experience using store systems.
• Promote alterations services and personalization options.
• Escort alterations customers to appointments and ensure items are ready for pickup.
• Press, steam, and aesthetically present garments to ready-for-delivery quality.

Kenntnisse

Customer service

Communication

Phone skills

Conflict resolution

Multitasking

Ausbildung

High school diploma

Retail experience

Sewing experience

POS system experience

Tools

POS system

Jobbeschreibung

David’s Bridal is seeking an Alterations Customer Service Representative to deliver an exceptional in-store experience. You will welcome customers, answer phones, schedule appointments, and assist with alterations such as pressing and steaming garments.

You’ll maintain the store’s standards and support checkout while building loyal customer relationships. You will work under the Alterations Manager to resolve customer issues, promote services, and ensure garments pass quality checks before