Alterations Customer Experience Specialist

David's Bridal; Columbus (OH); On-site; USD 17,000 - 22,000; Part time

Benefits offered by this job

Rewarding Environment

Team Bonus

Get Paid Early!

Referral Incentive Program

Dream Maker Discount

Vision Care

Supplemental Insurances

401K

Discounts for Home and Auto Insurance

Discounts for Mobile

MetLife Hyatt Legal Plans

Pet Insurance

Job summary

David’s Bridal is seeking an Alterations Customer Service Representative (Part-Time) to deliver a superior alterations-focused customer experience in our Columbus store. You will welcome customers, schedule appointments, answer phones, press garments, and ensure items are ready for pickup.

The role reports to the Store Manager and involves maintaining standards, upselling services, and collaborating with the Alterations team to meet customer needs.

Qualifications

• High school diploma or equivalent.
• 1-2 years of retail experience in apparel or specialty stores.
• Prior sewing experience is helpful.
• Experience with computerized POS systems.

Responsibilities

• Welcome customers via phone, chat, or in person with friendly enthusiasm.
• Manage customer flow using all systems for a five-star experience.
• Meet service vows: Prepare, Welcome, Meet Needs, Be There for customers.
• Provide exceptional service to multiple customers and resolve issues.
• Explain alterations role in perfecting dresses for events.
• Promote alterations services and personalization options.
• Maintain store standards and dress code compliance.
• Greet and escort customers to alterations for appointments.

Skills

Customer service

Communication

Phone skills

Problem solving

POS systems

Team collaboration

Education

High school diploma

Retail experience 1-2 years

Sewing helpful

POS system experience

Tools

POS system

Job description

David’s Bridal is seeking an Alterations Customer Service Representative (Part-Time) to deliver a superior alterations-focused customer experience in our Columbus store. You will welcome customers, schedule appointments, answer phones, press garments, and ensure items are ready for pickup.

The role reports to the Store Manager and involves maintaining standards, upselling services, and collaborating with the Alterations team to meet customer needs.