Alterations Customer Concierge

David's Bridal, Inc.; Greenfield (WI); On-site; USD 17,000 - 22,000; Part time

Benefits offered by this job

Team bonus

Discounts

Vision care

401K

Discounts for Identity Protection

Job summary

David’s Bridal, Inc. is seeking an Alterations Customer Service Representative to welcome customers, book appointments, and support the alterations department. You will provide an exceptional customer experience across in-store, phone, and virtual channels, while promoting alterations services and maintaining store standards.

Prior sewing experience is helpful but not required. The role reports to the Store Manager and emphasizes teamwork, problem solving, and five-star service.

Qualifications

• High school diploma or equivalent required.
• 1–2 years of retail experience in apparel or specialty store environment.
• Prior sewing experience is helpful and歓迎.

Responsibilities

• Greet and assist customers in person, on the phone, and via chat; resolve issues with empathy.
• Manage customer flow using systems to deliver a five-star experience.
• Promote alterations services and ensure accurate checkout and pickup processes.
• Maintain store standards and assist with inventory and special orders as needed.
• Coordinate with Alterations Manager to address customer issues.

Skills

Customer service

Communication

Problem solving

Sales orientation

Education

High school diploma or equivalent

Tools

POS system

Job description

David’s Bridal, Inc. is seeking an Alterations Customer Service Representative to welcome customers, book appointments, and support the alterations department. You will provide an exceptional customer experience across in-store, phone, and virtual channels, while promoting alterations services and maintaining store standards.

Prior sewing experience is helpful but not required. The role reports to the Store Manager and emphasizes teamwork, problem solving, and five-star service.