Alterations Concierge - Customer Experience Pro

David's Bridal; Lexington (KY); On-site; USD 17,000 - 22,000; Part time

Benefits offered by this job

Team Bonus

Dayforce Wallet – Get Paid Early!

Vision Care

401K Program

Discounts for Home and Auto Insurance

Job summary

David’s Bridal is hiring an Alterations Customer Service Representative to provide an exceptional, welcoming experience for customers in store, by phone, or online. The CSR will book appointments, answer questions, and coordinate garment alterations with our Alterations team.

The role emphasizes friendly communication, problem solving and high-quality service while maintaining the alterations area and supporting checkout processes.

Qualifications

• High school diploma or equivalent required.
• 1–2 years retail apparel experience preferred.
• Sewing experience helpful.
• Familiarity with computerized POS systems preferred.

Responsibilities

• Welcome customers warmly in person, by phone or online and solve problems with clear, friendly communication.
• Manage customer flow and assist with appointments and alterations to ensure a five-star experience.
• Promote alterations services and personalization options to customers.
• Maintain clean, organized alterations area and ensure garments are properly prepared for pickup.
• Support cash wrap tasks and process transactions accurately.

Skills

Customer service

Communication

Phone skills

Problem solving

Education

High school diploma

Retail experience

Sewing experience

POS literacy

Tools

POS system

Job description

David’s Bridal is hiring an Alterations Customer Service Representative to provide an exceptional, welcoming experience for customers in store, by phone, or online. The CSR will book appointments, answer questions, and coordinate garment alterations with our Alterations team.

The role emphasizes friendly communication, problem solving and high-quality service while maintaining the alterations area and supporting checkout processes.