Alterations Concierge: Expert Customer Experience

David's Bridal, Inc.; The Woodlands (TX); On-site; USD 17,000 - 25,000; Part time

Benefits offered by this job

Dream Maker Discount

Vision Care

Supplemental Insurance

401K Plan

Identity Theft Protection Discounts

Home & Auto Insurance Discounts

Mobile Discounts

Legal Plans

Pet Insurance

Job summary

David’s Bridal is seeking a proactive Alterations Customer Service Representative to deliver exceptional service in our alterations department. You will greet customers, book appointments, handle phones, press garments, and ensure items are ready for pickup.

You will work closely with the Alterations Manager to resolve issues and maintain top-tier service. Ideal candidates bring strong retail experience, sewing familiarity, and comfort with POS systems.

Qualifications

• High school diploma or equivalent is required.
• 1-2 years of retail experience in apparel or specialty store environments preferred.
• Sewing experience is helpful but not required.
• Prior experience with computerized POS systems is preferred.

Responsibilities

• Welcome customers in person, over the phone, and via virtual chats with clear, friendly communication.
• Manage customer flow using store systems to deliver a five-star experience.
• Promote alterations services and personalization options.
• Maintain store cleanliness and adherence to dress code standards.

Skills

Customer service

Communication

Phone etiquette

Problem solving

Teamwork

Education

High school diploma or equivalent

Retail experience 1-2 years

Sewing experience helpful

POS experience

Tools

POS system

Job description

David’s Bridal is seeking a proactive Alterations Customer Service Representative to deliver exceptional service in our alterations department. You will greet customers, book appointments, handle phones, press garments, and ensure items are ready for pickup.

You will work closely with the Alterations Manager to resolve issues and maintain top-tier service. Ideal candidates bring strong retail experience, sewing familiarity, and comfort with POS systems.