Alterations Concierge: Elevate Bridal Customer Service

David's Bridal; Chattanooga (TN); On-site; USD 17,000 - 23,000; Part time

Benefits offered by this job

Rewarding environment

Team bonus

Discounts and benefits

Job summary

David’s Bridal is seeking an Alterations Customer Service Representative to deliver an exceptional experience for customers seeking alterations and related services. The role reports to the Store Manager and involves welcoming customers, managing appointments, answering phones, and ensuring garments are ready for pickup.

Responsibilities include communicating with customers, upselling alterations, maintaining cleanliness and organization, and supporting accurate transactions at checkout.

Qualifications

• Welcomes customers with genuine enthusiasm and communicates clearly.
• Uses systems to manage customer flow for five-star service.
• Meets service vows: Prepare, Welcome, Meet Needs & Be There for customers.
• Upsells alterations services and partners with leadership.
• Maintains store standards and guest experience.

Responsibilities

• Welcome customers in person, over the phone, and via chat.
• Process transactions accurately at the cash wrap.
• Assist with appointments, fittings, and alterations scheduling.
• Provide exceptional service and resolve customer concerns.
• Maintain alterations room and keep it organized.

Skills

Customer service

Phone skills

Problem solving

Communication

Education

High school diploma or equivalent

Retail experience

Tools

POS system

Job description

David’s Bridal is seeking an Alterations Customer Service Representative to deliver an exceptional experience for customers seeking alterations and related services. The role reports to the Store Manager and involves welcoming customers, managing appointments, answering phones, and ensuring garments are ready for pickup.

Responsibilities include communicating with customers, upselling alterations, maintaining cleanliness and organization, and supporting accurate transactions at checkout.