Alterations Concierge & Customer Experience

David's Bridal, Inc.; Danbury (CT); On-site; USD 19,000 - 25,000; Part time

Benefits offered by this job

Rewarding Environment and Competitive 

Team Bonus

Dayforce Wallet – Get Paid Early!

Referral Incentive Program

Generous Dream Maker Discount After …

Vision Care

Supplemental Insurances- Critical Illn

401K Program

Discounts for Identity TheftProtection

Discounts for Home and Auto Insurance

Discounts for Mobile

Legal Benefits (MetLife Hyatt Legal Pl

Pet Insurance

Job summary

David’s Bridal is seeking an Alterations Customer Service Representative to join the Alterations department and deliver an exceptional customer experience. You will welcome customers, assist with appointments, press garments, and ensure items are ready for pickup, reporting to the Store Manager.

The role emphasizes problem solving, multi-tasking, and friendly communication across phones, chats, and in-person interactions.

Qualifications

• High school diploma or equivalent degree.
• 1-2 years prior retail experience in an apparel or specialty store environment.
• Prior sewing experience is helpful.
• Prior experience with computerized POS (Point of Sale) system.

Responsibilities

• Welcome all customers with genuine, friendly enthusiasm in person, over the phone, and via chat, adapting to each style.
• Use store systems to manage customer flow and deliver five-star experiences.
• Meet service vows: Prepare, Welcome, Meet Needs and Be There for all customers, and complete operational checklists.
• Provide an exceptional service experience to multiple customers and resolve issues with leadership support when needed.
• Explain how alterations enhance dress fitting for events and promote alterations services.
• Maintain store standards and dress code; assist with appointments and order pickups.

Skills

Customer service

Communication

Multitasking

Problem solving

Education

High school diploma or equivalent

Tools

POS system

Job description

David’s Bridal is seeking an Alterations Customer Service Representative to join the Alterations department and deliver an exceptional customer experience. You will welcome customers, assist with appointments, press garments, and ensure items are ready for pickup, reporting to the Store Manager.

The role emphasizes problem solving, multi-tasking, and friendly communication across phones, chats, and in-person interactions.