Alterations Customer Care Specialist

David; Roseville (CA); On-site; USD 32,000 - 42,000; Full time

Job summary

David’s Bridal in California is seeking an Alterations Customer Service Representative to deliver a superior customer experience at the alterations desk. You will greet customers, assist with appointments, press garments, and ensure items are ready for pickup, all while promoting alterations services.

The role emphasizes friendly, proactive service, effective communication, and maintaining an organized alterations room to support a flawless shopping and alteration process.

Qualifications

• High school diploma or equivalent.
• 1-2 years retail experience in apparel or specialty store.
• Sewing experience is helpful.
• Experience with computerized POS system.

Responsibilities

• Greet and assist customers, answering phones, chats, and in person.
• Manage customer flow to deliver five-star service.
• Promote alterations services and personalization.
• Press garments and prepare items for pickup.
• Maintain alterations room cleanliness and organization.

Skills

Customer service

Phone skills

Problem solving

Conflict resolution

Communication

Education

High school diploma or equivalent

Experience in apparel or specialty store

Sewing experience helpful

POS system experience

Tools

POS system

Job description

David’s Bridal in California is seeking an Alterations Customer Service Representative to deliver a superior customer experience at the alterations desk. You will greet customers, assist with appointments, press garments, and ensure items are ready for pickup, all while promoting alterations services.

The role emphasizes friendly, proactive service, effective communication, and maintaining an organized alterations room to support a flawless shopping and alteration process.