Alterations Customer Care Specialist

David's Bridal; Murrieta (CA); Hybrid; USD 21,000 - 26,000; Part time

Benefits offered by this job

Team Bonus

Dream Maker Discount

Vision Care

401K Program

Discounts for Mobile

Job summary

David’s Bridal is hiring an Alterations Customer Service Representative to deliver exceptional service in the alterations area. You will welcome customers, book and manage appointments, and coordinate with the alterations team to ensure items are ready for pickup.

The role emphasizes five-star service, problem solving, and friendly communication across phones, chats, and in person, while maintaining store standards and contributing to a positive shopping experience.

Qualifications

• High school diploma or equivalent
• 1–2 years retail experience in apparel or specialty store
• Sewing experience helpful
• Experience with computerized POS system

Responsibilities

• Welcome customers and assist with alterations appointments
• Promote alterations services and personalization options
• Maintain store standards and ensure smooth customer flow
• Handle payments and process transactions accurately

Skills

Customer service

Phone skills

In-person service

Conflict resolution

Education

High school diploma or equivalent

1–2 years retail experience

Sewing experience helpful

POS system experience

Tools

POS System Experience

Sewing equipment

Job description

David’s Bridal is hiring an Alterations Customer Service Representative to deliver exceptional service in the alterations area. You will welcome customers, book and manage appointments, and coordinate with the alterations team to ensure items are ready for pickup.

The role emphasizes five-star service, problem solving, and friendly communication across phones, chats, and in person, while maintaining store standards and contributing to a positive shopping experience.