Alterations CSR - Part-Time, Get Paid Early + Perks

David's Bridal, Inc.; Town of Colonie (NY); On-site; USD 21,000 - 26,000; Part time

Benefits offered by this job

Team Bonus

Get Paid Early

Generous Team Member Discount

Vision Care

401K Program

Pet Insurance

Job summary

David’s Bridal is seeking an Alterations Customer Service Representative to assist customers in the alterations area, manage appointments, and support the store team. The role emphasizes providing a welcoming, five-star service experience with friendly, proactive communication and accurate POS usage.

The position offers minimal weekday hours with weekend availability, a $400 referral bonus with no limit, competitive hourly pay, and a team bonus.

Qualifications

• High school diploma or equivalent.
• 1–2 years retail experience in apparel or specialty store.
• Prior sewing experience is helpful.
• Prior experience with computerized POS system.

Responsibilities

• Greet customers with enthusiasm in person and over the phone, adapting style to solve problems.
• Use systems to manage customer flow and deliver five-star service.
• Promote alterations services and personalization options to customers.
• Maintain store standards and assist with appointments and pickups.
• Support inventory, cash wrap, and checkout processes with accuracy.
• Escalate issues to the Alterations Manager when needed.
• Escort customers to alterations and ensure timely service.
• Press, steam, and inspect garments before delivery.

Skills

Customer service

Communication

Phone skills

Problem solving

Multi-tasking

Education

High school diploma or equivalent

Retail apparel experience

Sewing experience helpful

POS system experience

Tools

POS system

Job description

David’s Bridal is seeking an Alterations Customer Service Representative to assist customers in the alterations area, manage appointments, and support the store team. The role emphasizes providing a welcoming, five-star service experience with friendly, proactive communication and accurate POS usage.

The position offers minimal weekday hours with weekend availability, a $400 referral bonus with no limit, competitive hourly pay, and a team bonus.