Bridal Alterations CSR — Weekend Shifts + Early Pay

David's Bridal; Virginia Beach (VA); On-site; USD 17,000 - 25,000; Part time

Benefits offered by this job

Generous Team Member discount

Referral bonus (no limit)

Team bonus

Get Paid Early!

Part-time benefits

Job summary

David’s Bridal is seeking an Alterations Customer Service Representative to deliver a high-quality, five-star experience. You will greet customers, schedule alterations, answer phones, and ensure garments are prepared for pickup.

The role requires a friendly, proactive approach and strong POS skills. Part-time hours include weekend shifts, with a generous team discount and referral bonuses.

Qualifications

• High school diploma or equivalent degree.
• 1-2 years prior retail experience in an apparel or specialty store environment.
• Prior sewing experience is helpful.
• Prior experience with computerized POS (Point of Sale) system.

Responsibilities

• Welcome all customers with genuine, and friendly enthusiasm over the phone, virtual chats and in person, communicates clearly and concisely adapting style to suit customers by problem solving, excellent phone skills and resolving conflict.
• Use all systems to manage the customer flow to deliver five-star customer experience.
• Meet all service vows including, Prepare, Welcome, Meet Needs & Be There for all customers, includes all operational checklist task and meeting customers emotional and practical needs.
• Responsible for providing an exceptional service experience to multiple customers at one time and contributes to the store achievement of Five-Star Customer Service. Proactively address customer concerns with confidence.
• Effectively communicate how alterations can play an important role in perfecting the dress for her event in partnership with Alterations.
• Promote all alterations services and personalization options.
• Maintain store-standards (clean, organized, promotional readiness, store recovery) to support a flawless shopping experience.

Skills

Excellent phone skills

Problem solving

Conflict resolution

Customer greetings

Education

High school diploma or equivalent degree

Job description

David’s Bridal is seeking an Alterations Customer Service Representative to deliver a high-quality, five-star experience. You will greet customers, schedule alterations, answer phones, and ensure garments are prepared for pickup.

The role requires a friendly, proactive approach and strong POS skills. Part-time hours include weekend shifts, with a generous team discount and referral bonuses.