Alterations CSR: Five-Star Service (PT • Get Paid Early)

David's Bridal, Inc.; Albuquerque (NM); On-site; USD 17,000 - 22,000; Part time

Benefits offered by this job

Team Bonus

Dayforce Wallet – Get Paid Early!

Generous Team Member Discount After 1/

Vision Care

401K Program

Discounts for Identity TheftProtection

Discounts for Home and Auto Insurance

Discounts for Mobile

Pet Insurance

Job summary

David’s Bridal, Inc. is hiring an Alterations Customer Service Representative to greet customers, schedule appointments, answer calls, and assist with alterations.

The CSR supports a high-quality customer experience and helps maintain store standards while promoting alterations services. The position emphasizes weekend availability with minimal weekday hours, offers a $400 referral bonus for each referral hired, and includes competitive hourly pay plus a team bonus.

Qualifications

• High school diploma or equivalent required.
• 1-2 years of retail experience in apparel or specialty store preferred.
• Prior sewing experience is helpful.
• Familiarity with computerized POS systems preferred.

Responsibilities

• Welcomes customers with genuine enthusiasm in person, over the phone, or virtually.
• Uses systems to manage customer flow and deliver six-star service.
• Maintains store standards and assists with alterations processes.
• Pressing, steaming, and inspecting garments for quality before delivery.
• Builds relationships to ensure customer satisfaction and loyalty.

Skills

Customer service

Phone skills

Problem solving

Conflict resolution

Clear communication

Education

High school diploma or equivalent

1-2 years retail experience

Prior sewing experience helpful

POS system experience

Tools

POS (Point of Sale) system

Job description

David’s Bridal, Inc. is hiring an Alterations Customer Service Representative to greet customers, schedule appointments, answer calls, and assist with alterations.

The CSR supports a high-quality customer experience and helps maintain store standards while promoting alterations services. The position emphasizes weekend availability with minimal weekday hours, offers a $400 referral bonus for each referral hired, and includes competitive hourly pay plus a team bonus.