Alterations CSR - Five-Star Service, Part-Time & Early Pay

David's Bridal, Inc.; Charlotte (NC); On-site; USD 17,000 - 25,000; Part time

Benefits offered by this job

Team Bonus

Get Paid Early

Vision Care

401K Program

Employee Discount

Mobile Discounts

Job summary

David’s Bridal is seeking an Alterations Customer Service Representative to join the alterations team. The role emphasizes welcoming customers, managing appointment flow, and delivering a five-star service experience, with emphasis on weekends.

You’ll work closely with the Alterations team to ensure orders are processed accurately and customers leave satisfied. The position offers a part-time schedule with opportunities for a team bonus, early pay options, and a generous employee discount.

Qualifications

• High school diploma or equivalent required.
• 1-2 years retail experience in apparel or specialty store.
• Prior sewing experience is helpful.
• Experience with computerized POS system preferred.

Responsibilities

• Welcome customers via phone, chats and in person with friendly enthusiasm.
• Use store systems to manage customer flow and deliver a five-star experience.
• Meet service vows: Prepare, Welcome, Meet Needs and Be There for customers.
• Assist alterations with appointments, greetings, check-ins and checkout.
• Promote alterations services and maintain store standards.

Skills

Customer service

Phone skills

POS system

Retail experience

Problem solving

Education

High school diploma or equivalent

Sewing experience helpful

Tools

POS system

Job description

David’s Bridal is seeking an Alterations Customer Service Representative to join the alterations team. The role emphasizes welcoming customers, managing appointment flow, and delivering a five-star service experience, with emphasis on weekends.

You’ll work closely with the Alterations team to ensure orders are processed accurately and customers leave satisfied. The position offers a part-time schedule with opportunities for a team bonus, early pay options, and a generous employee discount.