Alterations CSR: Five-Star Service Pro

David; Austin (TX); On-site; USD 28,000 - 36,000; Full time

Job summary

David’s Bridal is seeking an Alterations Customer Service Representative (CSR) to greet customers, schedule fittings, answer phones, press garments, and ensure orders are ready for pickup. The CSR reports to the Store Manager and collaborates with the Alterations team to deliver an outstanding five-star experience.

Responsibilities include welcoming customers, guiding alterations options, managing customer flow with store systems, maintaining cleanliness, and supporting checkout processes to

Qualifications

• High school diploma or equivalent required.
• 1-2 years of retail experience in apparel or specialty store.
• Prior sewing experience is helpful.
• Experience with computerized POS system is expected.

Responsibilities

• Welcome customers and provide five-star service over phone, virtual chats and in person.
• Use store systems to manage customer flow and deliver exceptional service.
• Promote alterations services and personalization options.
• Press garments and ensure items are ready for pickup.
• Escort customers to alterations appointments and maintain a clean alterations area.

Skills

Customer service

Communication

Phone skills

Problem solving

Teamwork

Education

High school diploma or equivalent

Tools

POS system

Job description

David’s Bridal is seeking an Alterations Customer Service Representative (CSR) to greet customers, schedule fittings, answer phones, press garments, and ensure orders are ready for pickup. The CSR reports to the Store Manager and collaborates with the Alterations team to deliver an outstanding five-star experience.

Responsibilities include welcoming customers, guiding alterations options, managing customer flow with store systems, maintaining cleanliness, and supporting checkout processes to