Alterations CSR - Five-Star Service & Fitting Support

David; Columbia (SC); On-site; USD 18,000 - 25,000; Full time

Job summary

David’s Bridal is seeking an Alterations Customer Service Representative (CSR) to support the alterations department and deliver an A+ customer experience. The CSR greets customers, schedules appointments, answers phones, and guides garments from checkout to pickup, reporting to the Store Manager.

You will promote alterations services, assist multiple customers, maintain store standards, and coordinate with the alterations team to ensure pressed and ready-to-pick items for pickup.

Qualifications

• Welcomes customers and delivers five-star service across in-store, phone, and online interactions.
• Promotes alterations services and personalization options.
• Maintains store standards and adheres to dress code policies.
• Processes transactions accurately using POS systems.

Responsibilities

• Welcome all customers with enthusiasm over phone, chat or in person.
• Use systems to manage customer flow for a five-star experience.
• Meet service vows: Prepare, Welcome, Meet Needs & Be There.
• Escalate issues to Alterations Manager when needed.
• Escort customers to alterations for appointments and ensure smooth handoffs.
• Press, steam, and spot-clean merchandise as required.
• Maintain an organized alterations room and manage inventory tasks.

Skills

Customer service

Communication skills

Phone skills

Conflict resolution

Education

High school diploma or equivalent

1-2 years retail experience

Sewing experience helpful

POS system experience

Tools

POS terminals

Job description

David’s Bridal is seeking an Alterations Customer Service Representative (CSR) to support the alterations department and deliver an A+ customer experience. The CSR greets customers, schedules appointments, answers phones, and guides garments from checkout to pickup, reporting to the Store Manager.

You will promote alterations services, assist multiple customers, maintain store standards, and coordinate with the alterations team to ensure pressed and ready-to-pick items for pickup.