Alterations CSR: Five-Star Customer Experience

David; Village of Colonie (NY); On-site; USD 21,000 - 25,000; Full time

Job summary

David’s Bridal is seeking an Alterations Customer Service Representative (CSR) to support the alterations department, welcome customers, schedule appointments, answer phones, press garments, and ensure items are ready for pickup.

The CSR will interact with customers in person, by phone, and virtually, using store systems to manage flow and deliver a five-star experience, while maintaining store standards and assisting the Alterations Manager.

Qualifications

• High school diploma or equivalent.
• 1-2 years retail experience in apparel or specialty store.
• Prior sewing experience is helpful.
• Prior experience with computerized POS system.

Responsibilities

• Welcome all customers with genuine enthusiasm in person, over the phone, or virtually, and resolve issues with clear communication.
• Use store systems to manage customer flow and deliver a five-star experience.
• Meet service vows and assist customers with alterations needs and appointments.
• Communicate how alterations can enhance the dress for events in partnership with Alterations.
• Promote alterations services and personalization options.
• Maintain store standards and promotional readiness for a flawless shopping experience.
• Greet and escort alterations customers for appointments and ensure quality before delivery.

Skills

Customer service

Phone skills

Problem solving

Communication

Multitasking

Education

High school diploma

Retail experience (1-2 yrs)

Sewing experience helpful

POS system experience

Tools

POS system

Job description

David’s Bridal is seeking an Alterations Customer Service Representative (CSR) to support the alterations department, welcome customers, schedule appointments, answer phones, press garments, and ensure items are ready for pickup.

The CSR will interact with customers in person, by phone, and virtually, using store systems to manage flow and deliver a five-star experience, while maintaining store standards and assisting the Alterations Manager.