Alterations CSR: Five-Star Service & Fitting Support

David's Bridal; Columbia (SC); On-site; USD 17,000 - 22,000; Part time

Benefits offered by this job

Rewarding Environment

Team Bonus

Dayforce Wallet – Get Paid Early!

Referral Incentive Program

Generous Dream Maker Discount After أ

Vision Care

Supplemental Insurances- Critical Illn

401K Program

Discounts for Identity TheftProtection

Discounts for Home and Auto Insurance

Discounts for Mobile

MetLife Hyatt Legal Plans

Pet Insurance

Job summary

David’s Bridal seeks an Alterations Customer Service Representative (CSR) to deliver an exceptional in-store and service experience. You will welcome customers, assist with appointments, answer phones, and support alterations coordination to ensure timely pickups and satisfaction.

The role emphasizes friendly, problem-solving communication, collaboration with the alterations team, and maintaining a clean, organized shop to meet high service standards.

Qualifications

• High school diploma or equivalent required.
• Prior retail experience helpful but not required.
• Experience with computerized POS systems preferred.

Responsibilities

• Greet and assist customers in person, over the phone, and via virtual chats with enthusiasm.
• Manage customer flow to deliver a five-star experience.
• Promote alterations services and personalization options.

Skills

Customer service

Phone etiquette

Conflict resolution

Communication

Education

High school diploma or equivalent

Tools

POS system

Job description

David’s Bridal seeks an Alterations Customer Service Representative (CSR) to deliver an exceptional in-store and service experience. You will welcome customers, assist with appointments, answer phones, and support alterations coordination to ensure timely pickups and satisfaction.

The role emphasizes friendly, problem-solving communication, collaboration with the alterations team, and maintaining a clean, organized shop to meet high service standards.