Alterations CSR: Five-Star Service & Garment Care

David; Paramus (NJ); On-site; USD 17,000 - 25,000; Full time

Job summary

David’s Bridal is seeking an Alterations Customer Service Representative to welcome and assist customers, book appointments, and support alteration services. The role emphasizes delivering a five-star customer experience through friendly interactions and efficient service in a fast-paced retail environment.

The CSR will manage customer flows, operate POS systems, and collaborate with the alterations team to ensure orders are ready for pickup while maintaining store standards and a positive

Qualifications

• High school diploma or equivalent required.
• 1-2 years retail experience in apparel or specialty store preferred.
• Prior sewing experience is helpful.
• Experience with a computerized POS system.

Responsibilities

• Welcome customers warmly in person, over the phone, and via chats, solving problems and resolving conflicts.
• Use store systems to manage customer flow and deliver five-star service.
• Assist with alterations process, appointments, and order pickups ensuring timely delivery.

Skills

Customer service

Phone skills

Conflict resolution

POS experience

Education

High school diploma or equivalent

1-2 years retail experience

Prior sewing experience helpful

POS system experience

Tools

POS software

Job description

David’s Bridal is seeking an Alterations Customer Service Representative to welcome and assist customers, book appointments, and support alteration services. The role emphasizes delivering a five-star customer experience through friendly interactions and efficient service in a fast-paced retail environment.

The CSR will manage customer flows, operate POS systems, and collaborate with the alterations team to ensure orders are ready for pickup while maintaining store standards and a positive