Alterations CSR: Five-Star Customer Experience (Part-Time)

David's Bridal, Inc.; City of Syracuse (NY); On-site; USD 21,000 - 28,000; Part time

Benefits offered by this job

Team Bonus

Dream Maker Discount

Vision Care

401K Program

Discounts on Insurance

Job summary

David’s Bridal is seeking a part-time Alterations Customer Service Representative to support the alterations department and ensure a premium customer experience. You will welcome customers, answer phones, schedule appointments, press garments, and prepare items for pickup, while upholding store standards and policies.

The role emphasizes five-star service, teamwork, and promoting alterations services to customers, with opportunities for discounts and benefits for part-time team members.

Qualifications

• Welcomes and serves customers with genuine enthusiasm across phone, chat, and in-person interactions.
• Manages customer flow using systems to deliver a five-star experience.
• Keeps commitments to service vows and addresses both emotional and practical needs.

Responsibilities

• Welcome all customers with enthusiasm over phone, chat, and in person.
• Use systems to manage customer flow for five-star service.
• Promote alterations services and personalization options.
• Maintain store standards and dress code compliance.
• Process transactions accurately at the cash wrap and assist with orders.

Skills

Customer service

Phone skills

Conflict resolution

POS experience

Education

High school diploma or equivalent

Tools

POS system

Job description

David’s Bridal is seeking a part-time Alterations Customer Service Representative to support the alterations department and ensure a premium customer experience. You will welcome customers, answer phones, schedule appointments, press garments, and prepare items for pickup, while upholding store standards and policies.

The role emphasizes five-star service, teamwork, and promoting alterations services to customers, with opportunities for discounts and benefits for part-time team members.