Alterations CSR — Five-Star, Appointment-Driven Service

David's Bridal, Inc.; Pinole (CA); On-site; USD 22,000 - 28,000; Full time

Job summary

David's Bridal, Inc. is seeking an Alterations Customer Service Representative (CSR) to welcome and assist customers in person, over the phone, and via chats.

You will manage appointments, press garments, and ensure items are ready for pickups, delivering a five-star customer experience. The CSR reports to the Store Manager and collaborates with the Alterations team to promote services, maintain store standards, and help resolve issues.

Qualifications

• High school diploma or equivalent.
• 1-2 years prior retail experience in an apparel or specialty store environment.
• Prior sewing experience is helpful.
• Prior experience with computerized POS (Point of Sale) system.

Responsibilities

• Welcome customers in person, over the phone, and via virtual chats with friendly enthusiasm.
• Use systems to manage customer flow and deliver five-star experiences.
• Support alterations services and promotions to meet customer needs.
• Maintain store standards and ensure a flawless shopping experience.
• Assist with appointments, greetings, and escorting customers to alterations.

Skills

Customer service

Retail experience

Communication

Problem solving

Phone skills

Education

High school diploma or equivalent

1-2 years retail experience

Sewing experience helpful

POS experience

Tools

POS system

Job description

David's Bridal, Inc. is seeking an Alterations Customer Service Representative (CSR) to welcome and assist customers in person, over the phone, and via chats.

You will manage appointments, press garments, and ensure items are ready for pickups, delivering a five-star customer experience. The CSR reports to the Store Manager and collaborates with the Alterations team to promote services, maintain store standards, and help resolve issues.