Alterations Concierge: Five-Star Customer Service

David's Bridal; Madison (MS); On-site; USD 17,000 - 22,000; Part time

Benefits offered by this job

Rewarding Environment and Competitive 

Team Bonus

Get Paid Early!

Referral Incentive Program

Dream Maker Discount

Vision Care

401K Program

Discounts for Identity Theft

Home & Auto Insurance Discounts

Mobile Discounts

MetLife Hyatt Legal Plans

Pet Insurance

Job summary

David’s Bridal is seeking an Alterations Customer Service Representative (CSR) to support the Alterations department and deliver an A+ customer experience. The CSR will report to the Store Manager and handle welcoming customers, scheduling appointments, answering phones, pressing garments, and ensuring items are ready for pickup.

Responsibilities include managing customer flow for a five-star experience, upselling alterations services, maintaining store standards, and aiding in inventory and

Qualifications

• High school diploma or equivalent.
• 1-2 years retail experience in apparel or specialty store environment.
• Prior sewing experience is helpful.
• Prior experience with computerized POS (Point of Sale) system.

Responsibilities

• Greet all customers with genuine, friendly enthusiasm over the phone, virtual chats and in person, adapting style to suit customers and solving problems.
• Use all systems to manage the customer flow to deliver five-star customer experience.
• Meet all service vows including Prepare, Welcome, Meet Needs & Be There for all customers, and complete operational tasks.
• Provide an exceptional service experience to multiple customers at once and support store loyalty.
• Promote alterations services and personalization options and maintain store standards.

Skills

Customer service

Communication

Problem solving

Phone & in-person

Multitasking

Education

High school diploma or equivalent

Tools

POS system

Job description

David’s Bridal is seeking an Alterations Customer Service Representative (CSR) to support the Alterations department and deliver an A+ customer experience. The CSR will report to the Store Manager and handle welcoming customers, scheduling appointments, answering phones, pressing garments, and ensuring items are ready for pickup.

Responsibilities include managing customer flow for a five-star experience, upselling alterations services, maintaining store standards, and aiding in inventory and