Alterations CSR: Five-Star Service & Appointments

David's Bridal; Greenville (NC); On-site; USD 17,000 - 22,000; Part time

Benefits offered by this job

Rewarding environment

Team bonus

Get paid early

Referral incentive

Dream Maker discount

Vision care

Supplemental insurance

401K program

Discounts for identity theft

Home & auto insurance discounts

Mobile discounts

Legal benefits

Pet insurance

Job summary

David’s Bridal is seeking an Alterations Customer Service Representative (CSR) to deliver an A+ customer experience in the Alterations department. You will welcome customers, answer phones, schedule appointments and assist with pressing and fittings.

You report to the Store Manager and play a key role in creating a flawless shopping experience. The role requires high school completion, 1–2 years in retail, and comfort with POS systems.

Qualifications

• High school diploma or equivalent.
• 1–2 years of retail experience in apparel or specialty store.
• Prior sewing experience is helpful.
• Experience with computerized POS (Point of Sale) system.

Responsibilities

• Welcome customers over the phone, virtually, and in person with enthusiasm.
• Use store systems to manage customer flow and ensure a five‑star experience.
• Promote alterations services and personalization options.
• Maintain store standards and assist with appointments and pickups.
• Support inventory processes and accurate cash wrap transactions.

Skills

Customer service

Phone skills

Problem solving

Multitasking

Communication

Education

High school diploma

Retail experience 1-2 years

Sewing experience helpful

POS system experience

Tools

POS system

Job description

David’s Bridal is seeking an Alterations Customer Service Representative (CSR) to deliver an A+ customer experience in the Alterations department. You will welcome customers, answer phones, schedule appointments and assist with pressing and fittings.

You report to the Store Manager and play a key role in creating a flawless shopping experience. The role requires high school completion, 1–2 years in retail, and comfort with POS systems.