Alterations CSR - Five-Star Customer Experience

David; Kennesaw (GA); On-site; USD 17,000 - 22,000; Full time

Job summary

David’s Bridal is seeking an Alterations Customer Service Representative (CSR) to provide an A+ customer experience in-store. The CSR welcomes customers by phone, chat, and in person, assists with appointments, presses garments, and ensures items are ready for pickup while maintaining a friendly, problem-solving attitude.

You will coordinate with the Alterations team, promote alterations services, manage POS transactions accurately, and keep the alterations room clean and organized.

Qualifications

• Welcomes customers warmly and resolves conflicts.
• Uses systems to manage customer flow.
• Meets service vows: Prepare, Welcome, Meet Needs, Be There.
• Handles multiple customers and addresses concerns proactively.
• Explains alterations and personalization options.
• Maintains store standards and dress code.

Responsibilities

• Greet and escort alterations customers for appointments.
• Press, steam, and spot-clean merchandise as needed.
• Inspect garments before final delivery to ensure quality.
• Process transactions accurately and support cash wrap tasks.
• Escalate issues to Alterations Manager when necessary.
• Keep alterations room clean and organized and assist inventory.

Skills

Customer service excellence

Phone & in-person communication

Problem solving

Cash handling & POS

Team collaboration

Education

High school diploma or equivalent

1-2 years retail experience

Prior sewing experience helpful

Job description

David’s Bridal is seeking an Alterations Customer Service Representative (CSR) to provide an A+ customer experience in-store. The CSR welcomes customers by phone, chat, and in person, assists with appointments, presses garments, and ensures items are ready for pickup while maintaining a friendly, problem-solving attitude.

You will coordinate with the Alterations team, promote alterations services, manage POS transactions accurately, and keep the alterations room clean and organized.