Alterations CSR: Deliver Five-Star Customer Experience

David's Bridal; Avondale (AZ); On-site; USD 17,000 - 25,000; Part time

Benefits offered by this job

Team bonus

Dayforce Wallet – Get Paid Early

Employee discounts

Job summary

David’s Bridal is seeking an Alterations Customer Service Representative to support the Alterations department and deliver a superior customer experience in-store. You will greet clients, schedule appointments, answer phones, press garments, and help ensure orders are ready for pickup.

The role reports to the Store Manager and offers part-time hours with team bonuses, paid early options, and a generous employee discount program. Commitment to high standards and customer care is essential.

Qualifications

• High school diploma or equivalent required.
• 1–2 years of retail experience in apparel or specialty store.
• Prior sewing experience helpful.

Responsibilities

• Welcome customers via phone, chat, and in-person with enthusiasm and clear communication.
• Use all systems to manage customer flow and deliver a five‑star experience.
• Promote alterations services and ensure items are ready for pickup.

Skills

Customer service

Phone skills

Problem solving

Conflict resolution

Multi‑tasking

Education

High school diploma or equivalent

Retail experience in apparel

Tools

POS system

Cash handling

Job description

David’s Bridal is seeking an Alterations Customer Service Representative to support the Alterations department and deliver a superior customer experience in-store. You will greet clients, schedule appointments, answer phones, press garments, and help ensure orders are ready for pickup.

The role reports to the Store Manager and offers part-time hours with team bonuses, paid early options, and a generous employee discount program. Commitment to high standards and customer care is essential.