Alterations Concierge: Five-Star Service Specialist

David; Peoria (AZ); On-site; USD 25,000 - 32,000; Full time

Job summary

David’s Bridal is seeking an Alterations Customer Service Representative (CSR) to deliver an A+ customer experience by welcoming customers, scheduling appointments, answering phones, and assisting with garment alterations. The role supports store operations by pressing garments, ensuring items are ready for pickup, maintaining a clean alterations room, and upholding dress code standards.

The CSR builds relationships with customers, promotes alterations services, and collaborates with the

Qualifications

• Welcomes customers and provides friendly assistance
• Answers phones and assists with appointments
• Stores and processes alterations requests and orders
• Operates POS and assists with checkout when needed
• Maintains a clean and organized alterations area

Responsibilities

• Welcome all customers with genuine enthusiasm in person, over the phone, and via chat.
• Manage customer flow to deliver five-star service.
• Promote alterations services and personalization options.
• Press, steam, and prepare garments for pickup.
• Ensure quality control and proper delivery of altered items.

Skills

Customer service

Phone & in-person communication

Problem solving

Conflict resolution

POS experience

Teamwork

Education

High school diploma or equivalent

Retail experience 1–2 years

Tools

POS system

Job description

David’s Bridal is seeking an Alterations Customer Service Representative (CSR) to deliver an A+ customer experience by welcoming customers, scheduling appointments, answering phones, and assisting with garment alterations. The role supports store operations by pressing garments, ensuring items are ready for pickup, maintaining a clean alterations room, and upholding dress code standards.

The CSR builds relationships with customers, promotes alterations services, and collaborates with the