Alterations Concierge: Five-Star Customer Service

David; Lynnwood (WA); On-site; USD 25,000 - 30,000; Full time

Job summary

David’s Bridal is seeking an Alterations Customer Service Representative (CSR) to deliver an A+ customer experience in the alterations department. The CSR reports to the Store Manager and supports welcoming customers, making appointments, pressing garments, and ensuring items are ready for pickup.

Responsibilities include greeting customers across channels, managing flow with POS systems, promoting alterations services, maintaining store standards, and building lasting relationships to drive

Qualifications

• High school diploma or equivalent degree.
• 1-2 years prior retail experience in an apparel or specialty store environment.
• Prior sewing experience is helpful.
• Prior experience with computerized POS system.

Responsibilities

• Welcome all customers with genuine, and friendly enthusiasm over the phone, virtual chats and in person.
• Use all systems to manage the customer flow to deliver five-star customer experience.
• Meet all service vows including, Prepare, Welcome, Meet Needs & Be There for all customers, includes all operational checklist task and meeting customers emotional and practical needs.
• Promote all alterations services and personalization options.
• Maintain store-standards (clean, organized, promotional readiness, store recovery) to support a flawless shopping experience.
• Greet and escort all alterations customers to and from alterations for appointments.
• Press, steam, and spot clean all merchandise.
• Build long-term relationships to meet and exceed customer satisfaction and loyalty.
• Support inventory management by processing special orders, pick-ups and first quality standards for all merchandise.
• Supports all cash wrap behaviors and processes transactions with accuracy to make sure every customer feels celebrated.
• Seeks assistance from the Alterations Manager to address customer issues that s/he is not able to resolve.
• Performs duties and tasks as assigned by store management.

Skills

Customer service

Communication

POS systems

Retail experience

Education

High school diploma

Tools

POS software

Job description

David’s Bridal is seeking an Alterations Customer Service Representative (CSR) to deliver an A+ customer experience in the alterations department. The CSR reports to the Store Manager and supports welcoming customers, making appointments, pressing garments, and ensuring items are ready for pickup.

Responsibilities include greeting customers across channels, managing flow with POS systems, promoting alterations services, maintaining store standards, and building lasting relationships to drive