Alterations Concierge & Guest Experience Specialist

David's Bridal; Tucson (AZ); On-site; USD 17,000 - 22,000; Part time

Benefits offered by this job

Rewarding Environment and Competitive 

Team Bonus

Dayforce Wallet – Get Paid Early!

Referral Incentive Program

Generous Dream Maker Discount After 1

Vision Care

Supplemental Insurances- Critical Illn

401K Program

Discount for Identity Theft Protection

Discounts for Home and Auto Insurance

Discounts for Mobile

Legal Benefits (MetLife Hyatt Legal P“

Pet Insurance

Job summary

David’s Bridal is seeking an Alterations Customer Service Representative (CSR) to deliver a five-star customer experience in our alterations department. The CSR welcomes customers, schedules appointments, answers phones, presses garments, and ensures items are ready for pickup.

This part-time position reports to the Store Manager and focuses on service, clothing alterations, and maintaining store standards while using a POS system to process transactions accurately.

Qualifications

• High school diploma or equivalent.
• 1-2 years prior retail experience in an apparel or specialty store environment.
• Prior sewing experience is helpful.
• Prior experience with computerized POS (Point of Sale) system.

Responsibilities

• Welcome all customers with genuine, and friendly enthusiasm over the phone, virtual chats and in person, communicates clearly and concisely adapting style to suit customers by problem solving, excellent phone skills and resolving conflict.
• Use all systems to manage the customer flow to deliver five-star customer experience.
• Meet all service vows including, Prepare, Welcome, Meet Needs & Be There for all customers, includes all operational checklist task and meeting customers emotional and practical needs.
• Responsible for providing an exceptional service experience to multiple customers at one time and contributes to the store achievement of Five-Star Customer Service. Proactively address customer concerns with confidence. Know when to upscale and partner with leadership team.
• Effectively communicate how alterations can play an important role in perfecting the dress for her event in partnership with Alterations.
• Promote all alterations services and personalization options.
• Maintain store-standards (clean, organized, promotional readiness, store recovery) to support a flawless shopping experience.
• Maintain high dress code standards as required by the Dress Code policy.

Skills

Customer service

Communication

Problem solving

Multitasking

Education

High school diploma or equivalent

Tools

POS system

Job description

David’s Bridal is seeking an Alterations Customer Service Representative (CSR) to deliver a five-star customer experience in our alterations department. The CSR welcomes customers, schedules appointments, answers phones, presses garments, and ensures items are ready for pickup.

This part-time position reports to the Store Manager and focuses on service, clothing alterations, and maintaining store standards while using a POS system to process transactions accurately.