Alterations Concierge & Customer Service

David's Bridal, Inc.; Spokane (WA); On-site; USD 30,000 - 36,000; Full time

Job summary

David’s Bridal, Inc. is seeking an Alterations Customer Service Representative (CSR) to deliver an A+ customer experience in-store and during appointments. You will welcome customers, manage appointments, and support alterations with a friendly, problem-solving approach.

The CSR communicates across channels, uses all systems to flow customers, and helps ensure five-star service while maintaining store standards and promoting alterations services.

Qualifications

• High school diploma or equivalent.
• 1–2 years retail experience in apparel or specialty store.
• Prior sewing experience is helpful.
• Prior experience with computerized POS system.

Responsibilities

• Greet customers in person, over the phone, and online with friendly enthusiasm.
• Assist customers with alterations needs and appointment scheduling.
• Promote alterations services and maintain a clean, organized store area.
• Process transactions accurately at the POS and support cash wrap duties.

Skills

Customer service

Phone skills

Conflict resolution

Communication

Problem solving

Education

High school diploma or equivalent

1–2 years retail experience

Sewing experience helpful

POS system experience

Tools

POS software

Job description

David’s Bridal, Inc. is seeking an Alterations Customer Service Representative (CSR) to deliver an A+ customer experience in-store and during appointments. You will welcome customers, manage appointments, and support alterations with a friendly, problem-solving approach.

The CSR communicates across channels, uses all systems to flow customers, and helps ensure five-star service while maintaining store standards and promoting alterations services.