Alterations Concierge — Five-Star Service

David's Bridal, Inc.; Fayetteville (NC); On-site; USD 17,000 - 22,000; Part time

Benefits offered by this job

Team Bonus

Dream Maker Discount

Vision Care

401K

Job summary

David’s Bridal, Inc. is seeking an Alterations Customer Service Representative to support the alterations department and ensure a superior customer experience.

The CSR greets customers, schedules appointments, assists with pressing garments, and coordinates pickups with a focus on quality and courtesy. The role emphasizes problem solving, multi-tasking, and strong communication in a fast-paced retail setting.

Qualifications

• Welcome customers with friendly enthusiasm and resolve questions with five-star service.
• Use store systems to manage customer flow and ensure smooth checkouts.
• Promote alterations services and personalization options to meet customer needs.
• Maintain store standards and assist with appointments, pickups, and showroom organization.

Responsibilities

• Welcome all customers over the phone, chat, or in person with clear communication.
• Manage customer flow using systems to deliver a five-star experience.
• Meet service vows and address concerns, elevating issues to leadership when needed.
• Promote alterations services and ensure precise checkout and handling of merchandise.

Skills

Customer service

Communication

POS familiarity

Problem solving

Retail experience

Education

High school diploma or equivalent

Tools

Point of Sale system

Job description

David’s Bridal, Inc. is seeking an Alterations Customer Service Representative to support the alterations department and ensure a superior customer experience.

The CSR greets customers, schedules appointments, assists with pressing garments, and coordinates pickups with a focus on quality and courtesy. The role emphasizes problem solving, multi-tasking, and strong communication in a fast-paced retail setting.