Alterations Concierge — Five-Star Customer Service

David; Tucson (AZ); On-site; USD 32,000 - 42,000; Full time

Job summary

David’s Bridal is seeking an Alterations Customer Service Representative (CSR) to welcome customers in person, over the phone or via chat, schedule appointments, press garments, and ensure items are ready for pickup, reporting to the Store Manager.

The CSR delivers a five-star service experience by managing customer flow with store systems, promoting alterations and personalization options, maintaining a clean alterations room, and supporting checkout and inventory tasks as needed.

Qualifications

• High school diploma or equivalent.
• 1-2 years retail experience in apparel or specialty store.
• Prior sewing experience is helpful.
• Experience with computerized POS systems.

Responsibilities

• Welcome customers by phone, chat, and in person with friendly enthusiasm.
• Manage customer flow with store systems to deliver five-star service.
• Assist alterations customers and promote services and personalization options.
• Press, steam, and inspect garments before delivery to customers.
• Maintain clean, organized alterations area and assist with store tasks.

Skills

Customer service

Communication skills

Phone skills

Problem solving

Conflict resolution

Education

High school diploma or equivalent

Tools

POS system

Job description

David’s Bridal is seeking an Alterations Customer Service Representative (CSR) to welcome customers in person, over the phone or via chat, schedule appointments, press garments, and ensure items are ready for pickup, reporting to the Store Manager.

The CSR delivers a five-star service experience by managing customer flow with store systems, promoting alterations and personalization options, maintaining a clean alterations room, and supporting checkout and inventory tasks as needed.