Alterations Concierge — Five-Star Customer Service

David; Houston (TX); On-site; USD 28,000 - 38,000; Full time

Job summary

David's Bridal is seeking an Alterations Customer Service Representative (CSR) to deliver exceptional service across in-store, phone, and virtual channels. The role involves welcoming customers, managing appointments, and coordinating alterations to ensure on-time pickups with high quality standards.

Responsibilities include problem solving, using POS and store systems, promoting alteration services, and maintaining a clean, organized alterations area to support a flawless shopping experience.

Qualifications

• High school diploma or equivalent degree.
• 1-2 years prior retail experience in an apparel or specialty store environment.
• Prior sewing experience is helpful.
• Prior experience with computerized POS (Point of Sale) system.

Responsibilities

• Welcome all customers with genuine, and friendly enthusiasm over the phone, virtual chats and in person, communicates clearly and concisely adapting style to suit customers by problem solving, excellent phone skills and resolving conflict.
• Use all systems to manage the customer flow to deliver five-star customer experience.
• Promote all alterations services and personalization options.
• Press, steam and spot clean all merchandise and ensure quality before delivery.
• Support inventory management by processing special orders, pick-ups and first quality standards for all merchandise.
• Seeks assistance from the Alterations Manager to address customer issues that cannot be resolved.

Skills

Customer service

Phone etiquette

Multitasking

Problem solving

Communication

Education

High School Diploma or equivalent

Tools

POS system

Job description

David's Bridal is seeking an Alterations Customer Service Representative (CSR) to deliver exceptional service across in-store, phone, and virtual channels. The role involves welcoming customers, managing appointments, and coordinating alterations to ensure on-time pickups with high quality standards.

Responsibilities include problem solving, using POS and store systems, promoting alteration services, and maintaining a clean, organized alterations area to support a flawless shopping experience.