Alterations Concierge: Five-Star Customer Service

David; Sacramento (CA); Presencial; USD 34 000 - 42 000; Tempo integral

Resumo da oferta

David’s Bridal is seeking an Alterations Customer Service Representative (CSR) to welcome and assist customers, schedule appointments, and ensure garments are ready for pickup. The CSR will handle phone, in-person, and chat interactions with a focus on five-star service and problem solving.

Responsibilities include operating POS, pressing and inspecting garments, maintaining a clean alterations area, and collaborating with the Alterations Manager to resolve issues and deliver an exceptional

Qualificações

• High school diploma or equivalent.
• 1–2 years of retail experience in an apparel or specialty store.
• Prior sewing experience is helpful.
• Experience with computerized POS systems.

Responsabilidades

• Welcome customers with genuine enthusiasm in person, on the phone, or via chat.
• Use systems to manage customer flow and deliver five-star experiences.
• Fulfill service vows and follow operational checklists to meet needs.

Conhecimentos

Customer service

Communication

Multitasking

Problem solving

Phone handling

Formação académica

High school diploma or equivalent

Retail experience in apparel

Sewing experience

POS experience

Ferramentas

POS system

Descrição da oferta de emprego

David’s Bridal is seeking an Alterations Customer Service Representative (CSR) to welcome and assist customers, schedule appointments, and ensure garments are ready for pickup. The CSR will handle phone, in-person, and chat interactions with a focus on five-star service and problem solving.

Responsibilities include operating POS, pressing and inspecting garments, maintaining a clean alterations area, and collaborating with the Alterations Manager to resolve issues and deliver an exceptional