Alterations Concierge: Five-Star Bridal Customer Service

David's Bridal; City of Middletown (NY); On-site; USD 21,000 - 26,000; Part time

Benefits offered by this job

Rewarding environment

Team bonus

Get Paid Early!

Dream Maker Discount

Vision Care

401K program

Job summary

David’s Bridal is hiring an Alterations Customer Service Representative to deliver a five-star experience. You will greet customers, manage appointments, promote alterations services, and keep the alterations area clean and organized. Prior sewing experience is helpful, and POS system use is required.

This is a part-time position in-store, reporting to the Alterations Manager. Join a team that emphasizes welcome, problem solving, and close collaboration to ensure every customer looks and feels

Qualifications

• High school diploma or equivalent.
• 1–2 years retail experience in apparel or specialty store.
• Prior sewing experience is helpful.
• Prior experience with computerized POS system.

Responsibilities

• Greet customers warmly in person, on the phone, or via virtual chats, and resolve questions with clear communication.
• Manage customer flow to deliver a five‑star experience using store systems and processes.
• Explain alterations services and promote personalization options.
• Escort alterations customers to appointments and ensure timely service completion.
• Press, steam, and inspect garments before delivery to customers for quality.
• Maintain store standards and assist with inventory and checkout processes as needed.
• Collaborate with Alterations Manager to address customer issues and keep the room organized.

Skills

Customer service

Communication

Problem solving

Retail experience

Education

High school diploma

Retail apparel experience

Tools

POS system

Job description

David’s Bridal is hiring an Alterations Customer Service Representative to deliver a five-star experience. You will greet customers, manage appointments, promote alterations services, and keep the alterations area clean and organized. Prior sewing experience is helpful, and POS system use is required.

This is a part-time position in-store, reporting to the Alterations Manager. Join a team that emphasizes welcome, problem solving, and close collaboration to ensure every customer looks and feels