Alterations Concierge — Five‑Star Customer Experience

David; Fairview Heights (IL); On-site; USD 17,000 - 22,000; Full time

Job summary

The Alterations Customer Service Representative (CSR) position at David's Bridal focuses on delivering a five-star alterations experience. You will assist with appointments, garment pressing, and ensuring items are ready for pickups, all while upholding store standards and a welcoming atmosphere.

This in-store role emphasizes friendly service, problem solving, promoting alterations services, and coordinating with the Alterations Manager to ensure quality and loyalty.

Qualifications

• High school diploma or equivalent.
• 1-2 years prior retail experience in an apparel or specialty store environment.
• Prior sewing experience is helpful.
• Prior experience with computerized POS (Point of Sale) system.

Responsibilities

• Welcome all customers with genuine, and friendly enthusiasm over the phone, virtual chats and in person, communicates clearly and concisely adapting style to suit customers by problem solving, excellent phone skills and resolving conflict.
• Use all systems to manage the customer flow to deliver five-star customer experience.
• Meet all service vows including, Prepare, Welcome, Meet Needs & Be There for all customers, includes all operational checklist task and meeting customers emotional and practical needs.
• Promote all alterations services and personalization options.
• Maintain store-standards (clean, organized, promotional readiness, store recovery) to support a flawless shopping experience.
• Greet and escort all alterations customers to and from alterations for appointments.
• Maintain a clean and well-organized alterations room.
• Performs duties and tasks as assigned by store management.

Skills

Customer service

Communication

Phone skills

Conflict resolution

Problem solving

POS terminals

Cash handling

Education

High school diploma or equivalent

1-2 years retail experience in apparel or specialty store

Prior sewing experience helpful

Experience with computerized POS systems

Tools

POS terminals

Job description

The Alterations Customer Service Representative (CSR) position at David's Bridal focuses on delivering a five-star alterations experience. You will assist with appointments, garment pressing, and ensuring items are ready for pickups, all while upholding store standards and a welcoming atmosphere.

This in-store role emphasizes friendly service, problem solving, promoting alterations services, and coordinating with the Alterations Manager to ensure quality and loyalty.