Alterations Concierge: Expert Fittings & Service

David's Bridal; Altoona (PA); On-site; USD 17,000 - 22,000; Part time

Benefits offered by this job

Rewarding environment

Team bonus

Dayforce Wallet – Get Paid Early!

Referral Incentive Program

Dream Maker Discount

Vision Care

Supplemental Insurances

401K Program

Discounts for Identity TheftProtection

Discounts for Home and Auto Insurance

Pet Insurance

Job summary

David's Bridal is seeking an Alterations Customer Service Representative to greet and assist customers, schedule appointments, and coordinate alterations while ensuring a five-star service experience. You will work closely with the Alterations team to showcase personalization options and maintain orderly, welcoming spaces.

The role emphasizes strong communication, multitasking across phone and in-person interactions, and adherence to dress code and quality standards.

Qualifications

• High school diploma or equivalent required.
• 1-2 years retail experience in apparel or specialty store.
• Prior sewing experience helpful.

Responsibilities

• Welcome customers over the phone, virtually or in person with enthusiasm and clear communication.
• Use store systems to manage customer flow and deliver five-star service.
• Promote alterations services and personalization options.
• Maintain store standards and cleanliness for a flawless shopping experience.
• Press, steam, and inspect garments before delivery.

Skills

Customer service

Phone skills

Problem solving

Conflict resolution

Communication

Education

High school diploma or equivalent

Tools

POS system

Job description

David's Bridal is seeking an Alterations Customer Service Representative to greet and assist customers, schedule appointments, and coordinate alterations while ensuring a five-star service experience. You will work closely with the Alterations team to showcase personalization options and maintain orderly, welcoming spaces.

The role emphasizes strong communication, multitasking across phone and in-person interactions, and adherence to dress code and quality standards.