Alterations Room Concierge & Customer Experience

David's Bridal; Chattanooga (TN); On-site; USD 17,000 - 22,000; Part time

Benefits offered by this job

Team Bonus

Discounts

Vision Care

401K

Pet Insurance

Dream Maker Discount

Dayforce Wallet

Job summary

David’s Bridal is seeking an Alterations Customer Service Representative to support the Alterations department and deliver an A+ customer experience. Responsibilities include welcoming customers, handling appointments, answering phones, pressing garments, and ensuring items are ready for pickup.

This part-time role reports to the Store Manager and emphasizes five-star service, teamwork, and maintaining store standards while promoting alterations services and personalized options.

Qualifications

• High school diploma or equivalent.
• 1-2 years retail experience in apparel or specialty store.
• Prior sewing experience is helpful.
• Prior experience with computerized POS system.

Responsibilities

• Welcome customers in person/phone/online with friendly enthusiasm and resolve issues.

Skills

Customer service

Phone skills

Problem solving

Communication

Conflict resolution

Multitasking

Education

High school diploma

Retail experience

Sewing experience helpful

POS system experience

Tools

POS System

Job description

David’s Bridal is seeking an Alterations Customer Service Representative to support the Alterations department and deliver an A+ customer experience. Responsibilities include welcoming customers, handling appointments, answering phones, pressing garments, and ensuring items are ready for pickup.

This part-time role reports to the Store Manager and emphasizes five-star service, teamwork, and maintaining store standards while promoting alterations services and personalized options.