Alterations Concierge: Five-Star Customer Experience

David's Bridal; Las Vegas (NV); On-site; USD 19,000 - 26,000; Part time

Benefits offered by this job

Rewarding Environment

Team Bonus

Dayforce Wallet – Get Paid Early!

Referral Incentive Program

Dream Maker Discount After First Pay

Vision Care

401K Program

Disounts for Identity Theft Protection

Discounts for Home and Auto Insurance

Discounts for Mobile

MetLife Legal Plans

Pet Insurance

Job summary

David’s Bridal is seeking an Alterations Customer Service Representative to deliver exceptional service in the alterations department. You will greet customers, schedule appointments, and support the store team to ensure a seamless, five-star experience.

The role requires strong communication, problem-solving, and a friendly demeanor, with duties including showroom support, stocking, and assisting with alterations coordination.

Qualifications

• Welcomes customers with genuine, friendly enthusiasm and solves problems.
• Manages customer flow to deliver five-star service.
• Promotes alterations services and personalization options.
• Assists with appointments, phones and in-person support.

Responsibilities

• Welcome customers over the phone, chat and in person with enthusiasm.
• Use systems to manage customer flow and deliver five-star experience.
• Meet service vows and complete operational checklists.
• Provide excellent service while addressing multiple customers.

Skills

Customer service

Communication

Problem solving

Friendly demeanor

Education

High school diploma or equivalent

Retail experience 1-2 years

Sewing experience helpful

POS system experience

Tools

POS (Point of Sale) system

Job description

David’s Bridal is seeking an Alterations Customer Service Representative to deliver exceptional service in the alterations department. You will greet customers, schedule appointments, and support the store team to ensure a seamless, five-star experience.

The role requires strong communication, problem-solving, and a friendly demeanor, with duties including showroom support, stocking, and assisting with alterations coordination.