Alterations Concierge & Customer Service Specialist

David; Greenwood (IN); On-site; USD 26,000 - 36,000; Full time

Job summary

David’s Bridal is seeking an Alterations Customer Service Representative (CSR) to support the Alterations department by delivering an exceptional customer experience in-store, over the phone, and via chat. You will greet customers, book appointments, assist with pressing garments, and ensure items are ready for pickup.

The role emphasizes friendly communication, problem solving, and teamwork, with responsibilities that include managing multiple customers, promoting alterations services, and

Qualifications

• High school diploma or equivalent required.
• 1–2 years retail experience in apparel or specialty store.
• Sewing experience is helpful.
• Experience with computerized POS system required.

Responsibilities

• Greet and assist alterations customers for appointments.
• Promote alterations services and personalization options.
• Maintain store standards and ensure a seamless shopping experience.
• Press garments and prepare items for pickup.
• Assist with inventory and cash wrap processes.
• Answer phones and schedule appointments.
• Escalate issues to Alterations Manager as needed.

Skills

Customer service

Phone communication

Conflict resolution

Communication skills

Problem solving

Education

High school diploma or equivalent

Tools

POS system

Job description

David’s Bridal is seeking an Alterations Customer Service Representative (CSR) to support the Alterations department by delivering an exceptional customer experience in-store, over the phone, and via chat. You will greet customers, book appointments, assist with pressing garments, and ensure items are ready for pickup.

The role emphasizes friendly communication, problem solving, and teamwork, with responsibilities that include managing multiple customers, promoting alterations services, and