Alterations Customer Service Specialist

David's Bridal; Tampa (FL); On-site; USD 17,000 - 22,000; Part time

Benefits offered by this job

Team Bonus

Discounts on alterations

Job summary

David’s Bridal is hiring an Alterations Customer Service Representative (CSR) to deliver an exceptional in-store, phone and online experience for customers seeking alterations. The CSR supports appointment scheduling, greeting customers, answering calls, pressing garments, and ensuring orders are ready for pickup.

The role reports to the Store Manager and emphasizes a welcoming, five-star service, strong communication skills, and teamwork with the Alterations department.

Qualifications

• High school diploma or equivalent required.
• 1-2 years retail experience in apparel or specialty store preferred.
• Prior sewing experience is helpful.

Responsibilities

• Greet and assist customers in person, over the phone, and via virtual chats with a friendly, problem-solving approach.
• Manage customer flow using store systems to deliver a five-star experience.
• Prepare, welcome, meet needs and be there for customers per service vows.
• Communicate how alterations can enhance the dress for events with the Alterations team.
• Promote alterations services and personalization options.
• Maintain clean, organized alterations area and ensure garments meet quality standards.

Skills

Customer service

Phone skills

Conflict resolution

Communication

Multitasking

Education

High school diploma or equivalent

Tools

POS system

Job description

David’s Bridal is hiring an Alterations Customer Service Representative (CSR) to deliver an exceptional in-store, phone and online experience for customers seeking alterations. The CSR supports appointment scheduling, greeting customers, answering calls, pressing garments, and ensuring orders are ready for pickup.

The role reports to the Store Manager and emphasizes a welcoming, five-star service, strong communication skills, and teamwork with the Alterations department.