Aisles Online Service Lead — Fast-Paced Store Ops Leader

Hy-Vee; Shakopee (MN); On-site; USD 37,000 - 47,000; Full time

Job summary

Hy-Vee’s Aisles Online department in Shakopee, MN seeks an Aisles Online Service Lead to manage daily operations, direct labor, and maintain high service levels for online orders. You will supervise staff, resolve customer concerns, and communicate with store leadership to keep orders accurate and on time.

The role emphasizes leadership in a fast-paced retail setting, with an hourly wage starting around $18.00–$22.50 per hour and opportunities to improve efficiency and customer experiences.

Qualifications

• High school diploma or equivalent preferred.
• Six months of similar or related job experience preferred.
• Strong customer service and communication skills.

Responsibilities

• Deliver outstanding customer service and resolve issues as needed.
• Supervise and direct Aisles Online employees, plan labor for efficiency.
• Maintain in-house quality control and handle merchandise safely.
• Communicate labor needs and delivery issues to supervisors.
• Train new employees and perform performance reviews.
• Attend team meetings and support department leadership.

Skills

Leadership

Customer service

Labor management

Communication

Math aptitude

Education

High school diploma or equivalent

Job description

Hy-Vee’s Aisles Online department in Shakopee, MN seeks an Aisles Online Service Lead to manage daily operations, direct labor, and maintain high service levels for online orders. You will supervise staff, resolve customer concerns, and communicate with store leadership to keep orders accurate and on time.

The role emphasizes leadership in a fast-paced retail setting, with an hourly wage starting around $18.00–$22.50 per hour and opportunities to improve efficiency and customer experiences.