Aisles Online Service Lead - Customer Experience Leader

Hy-Vee; Council Bluffs (IA); On-site; USD 19,000 - 23,000; Part time

Job summary

Hy-Vee is hiring an Aisles Online Service Lead in Council Bluffs, IA. The role involves supervising the Aisles Online team, directing labor, and maintaining smooth daily operations to fulfill online orders accurately and on time.

The candidate should demonstrate strong customer service, leadership, and communication skills with a focus on efficiency, accuracy, and cost control. This part-time position reports to Store leadership and supports store operations.

Qualifications

• High school diploma or equivalent preferred.
• Six months of similar or related job experience preferred.

Responsibilities

• Deliver outstanding customer service by greeting customers warmly and assisting their needs.
• Supervise and direct Aisles Online employees, organizing and planning labor for efficiency and cost control.
• Maintain in-house quality control including cleaning, proper handling of equipment and merchandise.
• Communicate with supervisors regarding labor needs, receiving, storage, rotation, and delivery issues.
• Respond to questions and issues from employees and customers in a timely and professional manner.
• Maintain employee records and document employee interactions.
• Train new employees and complete employee performance and productivity reviews.
• Attend and participate in team meetings as assigned.
• Answer the phone promptly and provide friendly, helpful service to customers who call, including taking customer orders.

Skills

Leadership

Customer service

Supervision

Labor planning

Communication

Organization

Problem solving

Math skills

Education

High school diploma or equivalent

Job description

Hy-Vee is hiring an Aisles Online Service Lead in Council Bluffs, IA. The role involves supervising the Aisles Online team, directing labor, and maintaining smooth daily operations to fulfill online orders accurately and on time.

The candidate should demonstrate strong customer service, leadership, and communication skills with a focus on efficiency, accuracy, and cost control. This part-time position reports to Store leadership and supports store operations.