Airport Services Supervisor: Customer Experience Leader

Envoy Air Inc; Pittsburgh (Allegheny County); On-site; USD 40,000 - 60,000; Full time

Job summary

Envoy Air Inc. is seeking a Supervisor - Airport Services to lead and organize Agents/Clerks, ensuring safety and on-time performance, while supporting station management.

You will monitor operations, coach staff, and coordinate with airport management and regulatory bodies to maintain high service standards and compliance. This role requires strong leadership, communication, and the ability to handle non-standard schedules.

Qualifications

• Must have valid REAL ID-compliant driver’s license; travel for business may be required.
• Previous airline or airport experience preferred.
• Proven leadership and analytical skills.
• Ability to manage multiple priorities.
• Excellent verbal and written communication.
• Must have legal right to work in the United States.
• Must read/write and speak English fluently.
• Team lead/supervisory experience preferred.
• Minimum one year of customer service experience preferred.

Responsibilities

• Coordinate day-to-day station operations by leading Agents/Clerks to ensure safety and on-time performance.
• Assist the Manager in meeting performance targets and budget monitoring.
• Formulate and implement administrative/operational policies and procedures.
• Review and standardize procedures to improve efficiency.
• Maintain station compliance with policies, safety rules, and regulations.
• Investigate and resolve customer service and operation issues.
• Participate in station audits, reports, and operational meetings.
• Coordinate activities with airport management, regulatory agencies, and HQ staff.
• Maintain records such as time, attendance, and personnel files.
• Coach and counsel team members on performance and development.
• Support peak/irregular periods by working in the operation when needed.

Skills

Leadership

Communication

Analytical skills

Customer service

Team leadership

Education

High school diploma or GED

College coursework/degree desirable

Job description

Envoy Air Inc. is seeking a Supervisor - Airport Services to lead and organize Agents/Clerks, ensuring safety and on-time performance, while supporting station management.

You will monitor operations, coach staff, and coordinate with airport management and regulatory bodies to maintain high service standards and compliance. This role requires strong leadership, communication, and the ability to handle non-standard schedules.