Airline Customer Service Supervisor: Lead On-Time Ops

Envoy Air Inc; Sioux Falls (SD); Presencial; USD 22 000 - 33 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Flight privileges and travel benefits

Training and development programs

Comprehensive health and life benefits

Resumo da oferta

Envoy Air is seeking a Station Supervisor to coordinate day-to-day station operations, lead Agents/Clerks, and ensure a safe, on-time operation. The role includes scheduling, training, and handling operational and customer service issues.

You will conduct observations, manage records, and may perform Station Agent duties as needed, including baggage handling and guiding aircraft on the taxiway.

Qualificações

• Minimum Age: 18
• High school diploma or GED equivalent
• Possess a valid, unexpired REAL ID-compliant driver's license or equivalent travel authority for business needs
• Must be able to carry, bend, lift and turn with bags up to 75 lbs
• Ability to work rotating shifts including nights, holidays, weekends
• Must be able to read, write, fluently speak and understand English
• Legal right to work in the United States

Responsabilidades

• Coordinate the day-to-day station operations by leading and organizing the activities of Agents/Clerks
• Ensure adequate operational coverage; schedule and manpower utilization
• Maintain a safe, dependable and consistent operation
• Conduct Agent observations
• Schedule and administer local training including new hire training
• Investigate and resolve operational and customer service issues
• Wear company uniforms and adhere to policy
• Participate in station calls, audits and report preparation
• Maintain records such as time and attendance and personnel files
• Station Supervisors may perform Station Agent duties as needed, including guiding passengers and ticketing tasks
• Assist with baggage handling and aircraft movement guidance
• Collaborate with internal teams to ensure safe and on-time departures
• May support aircraft interior cleaning and baggage location tracking

Conhecimentos

Customer service experience

Airline experience

English language proficiency

Formação académica

High school diploma or GED

Descrição da oferta de emprego

Envoy Air is seeking a Station Supervisor to coordinate day-to-day station operations, lead Agents/Clerks, and ensure a safe, on-time operation. The role includes scheduling, training, and handling operational and customer service issues.

You will conduct observations, manage records, and may perform Station Agent duties as needed, including baggage handling and guiding aircraft on the taxiway.